Frequently Asked Questions
Frequently Asked Questions
We’ve compiled a list of the top frequently asked questions we often receive about our custom printing and design services. Whether you’re a first-time customer or a returning client, these FAQs will equip you with the knowledge you need when reaching out to us for your upcoming project.
General Questions
Where is your company located?
We are located at 171A Keyland Court, Bohemia, New York 11716. If you are familiar with Suffolk County, we are directly a half mile South of the entrance for the Islip MacArthur Airport.
We are not limited to just the local area. We have the ability to ship out your print job anywhere in the Country. UPS and USPS pick up from our warehouse daily.
Do I need to make an appointment?
Depending on the scope of the project and how much time we would need to discuss, it is a good idea to make an appointment with us. We always take walk-ins as long as were are available at that time. Call 631-256-5315 to check our availability.
What is your standard turnaround time?
It really depends on the product you are ordering. On most of the products we produce, we have a standard turnaround of 2-4 days. We will let you know if it’s going to take longer than our normal time and will always do our best to get it done quicker for you. If you need something next day or even the very same day, we will have to charge a RUSH FEE to guarantee the completion of it.
Do you print everything in-house?
Yes, anything we produce for you is done in-house. This ensures we have complete quality control of the product that is going into your hands in the end.
Are you able to deliver packages outside of New York?
Yes, we have UPS pick ups every day at 5pm from our facility. Please do not be discouraged if you are not located near us. Our turnaround is very fast and we will let you know up front how long it will take your package to be delivered to you.
What are your company hours?
We are open Monday-Friday from 8:30am – 5:00pm. Feel free to message us on our website or email [email protected] outside of business hours. We will get back to you at our earliest convenience.
How can we reach out after hours?
If you need to get in touch with us at night or on the weekends you can always call 631-256-5315 to leave a message or email us at [email protected]. Please note that there is no guarantee we will get back to you at those times, but will definitely prioritize a response when we are back in the office.
In addition, you can also message us on social media.
https://www.instagram.com/multisourceprint/
https://www.facebook.com/MultiSourcePrintingLI
What products do you offer?
We produce a number of printed materials all in-house including: Business Card Printing, Flyer Printing, Brochure Printing, Postcard Printing, Booklet Printing, Banner Printing, Event Foam Boards, Retractable Banner Stand Printing, Magnet Printing, Lawn/Corrugated Signs, Poster Printing, Removable Wall Decals + more!
How do I place an order?
We require all orders in writing whether it is a formal purchase order or the specs typed out in an email to us. For first time customers, depending on the scope of work, we would require a half down deposit or full payment upfront to get started.
Artwork Questions
I have an idea. Can you design it for me?
Absolutely! We specialize in custom designing exactly what you need printed. We will sit down to talk about your ideas and create something even better than you initially imagined. You can find out more here https://multisourceprinting.com/custom-graphic-design/
What kind of files do you accept?
Ideally we prefer high-resolution PDF’s to ensure the best printing quality, but we also accept JPG and PNG files. We will always look over files you send to us and call with any concerns we have. We are not responsible for issues that arise from files that were not properly designed and saved the right way as a professional Graphic Designer would do.
Do you provide the final design files to me?
YES we will definitely provide any and all files at your request.
WE DO NOT HOLD YOUR FILES HOSTAGE.
Many times a new client will call us and tell us about a horrible experience they had with their Graphic Designer and we can promise you, that will not happen with us. You will be provided with all files necessary so you can use elsewhere if needed. We also keep a backup of your files at all times.
Why do my printed colors look different from the colors on my screen?
Computer/Phone Displays
Use the RGB color system for displaying colors.
Printed Items
Use the CMYK color system or Spot Colors.
The RGB system has a greater range of colors. CMYK cannot produce brighter colors that you are seeing on your incredibly vivid phone and computer screens. These hues are beyond the CMYK range and will come out darker and more dull when printed than what you see on your display.
If you are set on a specific color, you will have to choose a SPOT COLOR from one of our Pantone books.
Do you use templates in your designs?
ABSOLUTELY NOT!
With 4 Creative Graphic Designers we pride ourselves on creating unique and original designs that are not “cookie-cutter” and “templated.”
We are considered a premium design service, where you will definitely get what you are paying for and our design team will make sure you are totally satisfied with your final product.
Are 'Canva' files okay to send for print?
CANVA has rapidly become the platform where many every-day people are getting their files from. To be honest, we have a love-hate relationship with the files that are produced through CANVA. It’s important to learn how to properly save high-resolution PDF’s through their website. We will not log into your account to create, edit or save your CANVA files.
It’s also important to note, that depending how you set up the file and imported all the content, we tend to see some funky things happening with files that are produced on the CANVA platform. We suggest hiring a professional group of designers such as ourselves to complete your project properly.
Can you make my company a logo?
Yes, we have created many custom logos for local businesses from scratch. We do not use templates or clip-art for your professional Logo. You can learn more about our Custom Logo Design services here:
