Frequently Asked Questions

Frequently Asked Questions

We’ve compiled a list of the top frequently asked questions we often receive about our custom printing and design services. Whether you’re a first-time customer or a returning client, these FAQs will equip you with the knowledge you need when reaching out to us for your upcoming project.

General Questions

Where is your company located?

We are located at 171A Keyland Court, Bohemia, New York 11772. If you are familiar with Suffolk County, we are directly a half mile South of the entrance for the Islip MacArthur Airport.

We are not limited to just the local area. We have the ability to ship out your print job anywhere in the Country. UPS and USPS pick up from our warehouse daily.

Do I need to make an appointment?

Depending on the scope of the project and how much time we would need to discuss, it is a good idea to make an appointment with us. We always take walk-ins as long as were are available at that time. Call 631-256-5315 to check our availability.

What is your standard turnaround time?

It really depends on the product you are ordering. On most of the products we produce, we have a standard turnaround of 2-4 days.  We will let you know if it’s going to take longer than our normal time and will always do our best to get it done quicker for you. If you need something next day or even the very same day, we will have to charge a RUSH FEE to guarantee the completion of it.

Do you print everything in-house?

Yes, anything we produce for you is done in-house. This ensures we have complete quality control of the product that is going into your hands in the end.

Are you able to deliver packages outside of New York?

Yes, we have UPS pick ups every day at 5pm from our facility. Please do not be discouraged if you are not located near us. Our turnaround is very fast and we will let you know up front how long it will take your package to be delivered to you.

What are your company hours?

We are open Monday-Friday from 8:30am – 5:00pm and Saturdays from 8:00am-11:00am. Feel free to message us on our website or email [email protected] outside of business hours. We will get back to you at our earliest convenience.

How can we reach out after hours?

If you need to get in touch with us at night or on the weekends you can always call 631-256-5315 to leave a message or email us at [email protected]. Please note that there is no guarantee we will get back to you at those times, but will definitely prioritize a response when we are back in the office.

In addition, you can also message us on social media.

Event Signage

How do I place an order?

We require all orders in writing whether it is a formal purchase order or the specs typed out in an email to us. For first time customers, depending on the scope of work, we would require a half down deposit or full payment upfront to get started.

Artwork Questions

I have an idea. Can you design it for me?

Absolutely! We specialize in custom designing exactly what you need printed. We will sit down to talk about your ideas and create something even better than you initially imagined. You can find out more here

What kind of files do you accept?

Ideally we prefer high-resolution PDF’s to ensure the best printing quality, but we also accept JPG and PNG files. We will always look over files you send to us and call with any concerns we have. We are not responsible for issues that arise from files that were not properly designed and saved the right way as a professional Graphic Designer would do.

Do you provide the final design files to me?

YES we will definitely provide any and all files at your request.

Many times a new client will call us and tell us about a horrible experience they had with their Graphic Designer and we can promise you, that will not happen with us. You will be provided with all files necessary so you can use elsewhere if needed. We also keep a backup of your files at all times.

Why do my printed colors look different from the colors on my screen?

Computer/Phone Displays
Use the RGB color system for displaying colors.

Printed Items
Use the CMYK color system or Spot Colors.

The RGB system has a greater range of colors. CMYK cannot produce brighter colors that you are seeing on your incredibly vivid phone and computer screens. These hues are beyond the CMYK range and will come out darker and more dull when printed than what you see on your display.

If you are set on a specific color, you will have to choose a SPOT COLOR from one of our Pantone books.

Do you use templates in your designs?

With 4 Creative Graphic Designers we pride ourselves on creating unique and original designs that are not “cookie-cutter” and “templated.”

We are considered a premium design service, where you will definitely get what you are paying for and our design team will make sure you are totally satisfied with your final product.

Are 'Canva' files okay to send for print?

CANVA has rapidly become the platform where many every-day people are getting their files from. To be honest, we have a love-hate relationship with the files that are produced through CANVA. It’s important to learn how to properly save high-resolution PDF’s through their website. We will not log into your account to create, edit or save your CANVA files.

It’s also important to note, that depending how you set up the file and imported all the content, we tend to see some funky things happening with files that are produced on the CANVA platform. We suggest hiring a professional group of designers such as ourselves to complete your project properly.

Can you make my company a logo?

Yes, we have created many custom logos for local businesses from scratch. We do not use templates or clip-art for your professional Logo. You can learn more about our Custom Logo Design services here:

Event Branch Questions

How does the order process work?

The very first step to the order process is a consultation. Whether it’s in person, verbally or via email, I’d like to get a clear idea of which signage items you’re interested in ordering as well as extra info (how many guests you are having, wedding date, table number quantity, any signage accessories, theme/aesthetic etc) so I can price accordingly and get the invoicing process started.

Once the invoice is sent and a deposit is made, the design process begins. I will work on mock ups of each sign in your order based on fonts, layouts and templates we have previously discussed and agreed upon. Anything can be tweaked, added or changed until we have final designs set in stone which will lead into the production stage of each item.

When do I need to reserve my booking?

Typically, you should be reserving/placing an order about 6 months – 1 year in advance. Depending on the items requested, we can accommodate short notice inquiries as well.

Do I need to make a deposit in order to lock in my wedding date?

Yes, absolutely. I require a deposit of at least half down to get your order into motion. The remaining balance must be met 2 weeks at the very latest before your wedding day.

Once the deposit is made, how long will it take to see a mock up of the signage in my order?

This varies depending on the complexity of the requested design(s) and quantity of the order. On average, it takes up to 1 week to receive initial mock ups of each item in your order. From there, we consult back and forth until revised mock up(s) are finalized that you are happy with!

How do I pick which fonts, layout or style I want for my signage?

What I find easiest from a design standpoint is for my clients to send me ’signage inspo’- the more visuals I have the better! I love receiving photos and examples of signs my clients like from Etsy, Pinterest, Instagram etc. including specific fonts, colors, structure + theme. For my fellow brides who have trouble deciding on these things and narrowing down a decision (I know there’s many of us!) I  do also provide custom-designed template and font pages which helps with the decision making!

Can I keep my sign after my wedding?

All mirror and glass displays belonging to MSE Signage are rental items only.  Signage accessories including box bases and pipe stands are rental items only as well as any wooden backdrop displays and accompanied stands.

ALL acrylic [both mirror and non-mirrors] including smaller signage including signature drink & bar signs, table numbers, menus, etc are yours to keep!

Do you offer delivery and set up the day of my wedding?

Yes I do! MSE Signage delivers to weddings on Long Island only. Please know there are additional charges with delivery and set up. The prices vary based on milage from the venue of your event to MSE Signage’s location in Bohemia. You can find these prices in our events package or please feel free to inquire or email [email protected]

What if I don’t want to keep my larger acrylic signage? Do you take it back?

MSE Signage will take back any acrylic signage after the event if the client requests, however, the price will not change. Acrylic is a signage material that is extremely prone to scratching, smudging and cracking if not handled properly, and because of this, we do not hold our clients responsible for keeping them in the same condition they were given in order for us to reuse them.

We understand accidents happen all the time and do not expect our acrylics to go untouched or unharmed throughout the length of a wedding or event. If your acrylic signs are kept in great condition throughout the night, please feel free to sell them!

Still Have Questions?

Either call 631-256-5315, email [email protected] or message us by clicking the button below for our contact form.